CUSTOMER SERVICE– OUR SUPPORT TEAM WILL HELP YOU WITH DÄCKDATA QUESTIONS AND TROUBLE SHOOTING .
PERSONAL ASSISTANCE AT YOUR SERVICE
Compilator consists of a number of dedicated employees who are passionate about letting you and your business get as much out of DäckData as possible. Our support team will help you with all questions regarding DäckData and its add-on products.
Annually, we receive an average of up to 40 emails and 40 phone calls per day, which we respond to within approximately 30 seconds. We handle all Nordic languages and offer services like troubleshooting DäckData and printers. You can reach us by mail, phone or by contacting us here on the website
CALL US ON +44 (0) 1822 855 466
You can call us and get your questions answered directly by phone. Our knowledgeable support team speaks several languages so nothing gets lost in translation. You reach us all weekdays 8 am-5pm.
CALL US ON
+44 (0) 1822 855 466
You can call us and get your questions answered directly by phone. Our knowledgeable support team speaks several languages so nothing gets lost in translation. You reach us all weekdays 8 am-5pm.
MAIL US AT
Support@compilator.com
Send us an email and we will answer your question via email. If you have a question that needs more detailed explanation we will call you.
MAIL US AT
Support@compilator.com
Send us an email and we will answer your question via email. If you have a question that needs more detailed explanation we will call you.
HERE YOU´ll FIND YOUR DETAILS
As a Compilator customer you also have access to our manuals. These are constantly updated as we update DäckData. The manuals are integrated in DäckData and are also available on our website as soon as you have logged in.
Do you need remote assistance?
Click on the link to download the program and then click on the downloaded .exe-file to install!
SOLUTION ON ERROR MESSAGE!
For those affected by the message “Do you want to open WebPrintClient for Windows” constantly popping up, here comes a solution.
The error is due to a bug that was introduced in Chrome version 77 which is currently being rolled out worldwide. Every user who has extensions like us in the browser gets asked if you want to approve the plugin every time it is used. The “Always allow” checkbox has disappeared. In anticipation of Google fixing this, we have built a small gadget that removes the issue and here is what you or someone in IT can do for you.
- Download the file you find on the link below.
- Shut down Chrome to prevent it from running. (Here you may need help if the program says you have Chrome running even though it is not showing)
- Run the program and if it works then a black box will appear for a short while and then shut down by itself.
- Restart Chrome and now it will work without the issue popping up anymore.
- Repeat the procedure on all affected machines.
- For those of you who want to know more about the bug in Chrome, there are a couple of links that describe the error.
https://support.google.com/chrome/thread/14194567?hl=en
https://bugs.chromium.org/p/chromium/issues/detail?id=982341
There’s a possible workaround described in Comment #25
https://bugs.chromium.org/p/chromium/issues/detail?id=982341#c25