A world class customer support
At Klipboard a satisfied customer is a happy customer. Therefore, our support staff focuses on both solving and preventing issues that can be encountered when using Autowork.
The support staff are the experts who – with a friendly attitude – help and educate our customers. With a smile on their faces. And that’s also why we have the highest customer satisfaction in the industry.
It is no coincidence that ours are the most widely used business system in the tyre industry in Northern Europe. The system is comprehensive, contains many useful features and makes customers’ operations more profitable. There is a lot to learn about the system and that’s why we offer tailored training to all new customers – and that´s also why we have the highest customer satisfaction support in the entire tyre industry.
Henrik Rosberg is Service Delivery Director at Klipboard.
– We provide customised training for all new customers, often lasting a day or two, depending on which parts of the system the customer will be using. Autowork is a detailed and comprehensive system. You can spend days learning all the details of the software. But as a customer you don’t have to. Our support staff have been working with the system for years and are ready to answer questions and solve any challenges customers face along the way.
Personalised service – in every call – the reason for our high level of customer satisfaction is as simple as it is clear.
No two customers are alike. Some come from large international companies, while others are small, family-owned tire garages. Regardless of their size, our support team is always ready to assist all types of customers. With years of experience working with the system, we take the time to understand the unique needs of each customer. This enables us to tailor our approach and provide personalized service, says Henrik.
When you call the support centre, we aim to answer within one minute. Daily work is monitored using statistics – and the goal is clear:
We strive for 100% customer satisfaction. When you reach out to us, you can expect world-class support, quick response times, and a friendly approach, he concludes.
Want to know more about our products? Click here to book a personalised demo!
Personalised customer service at your fingertips
We consist of a number of dedicated employees who are passionate about ensuring that you and your business get the most out of Autowork. Our support helps you with all questions regarding Autoworkand its associated products.
Each year, we receive an average of up to 40 emails and 40 phone calls per day, and respond within about 30 seconds. We handle English all Nordic languages and also offer services such as troubleshooting in Autowork and our printers. You can reach us by email, phone or by contact request here on the website.
How to find us
We have offices in Malmö, Sweden and in Lahti, Finland.
Sweden Södergatan 22, 211 34 Malmö, Sweden
Finland Niemenkatu 73, 15140 Lahti, Finland
Give us a call
Call us and get your questions answered directly over the phone. Our knowledgeable staff speak several languages so we can always understand each other.
Call us weekdays 8pm - 5pm
040-672 88 88
